F.A.Q.
Have a question?
Search our FAQ for answers to anything you might ask.
Refunds & Shipping
What is your return policy?
30 day returns for a full refund, no questions asked.
How long will it take for the item to arrive?
We generally deliver in 5-8 days worldwide, but in some cases it can be up to 2 weeks.
How do I know where my item is during delivery?
We partner with a third party premimum logistics company, which tracks all updates to your item with shipping tracker
How much is shipping?
It's free, always
Customer Support
How can I get the watch repaired?
The Elevate does not come with an offical warrenty period, but if there's an issue reach out to customer support via [email protected] and our technicans will take care of you.
What's the best way to reach out for general questions?
Email us or chat real-time with our chat widget in the bottom right corner. Our email is [email protected].
If I place an order, what happens next?
Immediately after ordering we send you a confirmation email with your order, and your tracking number used with our tracking number. We will also let you know when the item has shipped via email.
I want to post about my experience with the Elevate, where can I do that?
We appreciate all feedback, both positive and negative. Leave us a review on TrustAdvisor or on Google, we'll send you an email encourgaging a review as well
Elevate & Company
How much does it cost?
The price varies per model based on manufactering costs, but it's between 69.99 to 99.99 USD
What is this company?
Founded by engineers, we're a small business operating out of Toronto, Canada. We have a passion for technology, especially stlyish technology, and really love the Elevate that we created.
Why wouldn't I just buy a smartwatch on Amazon?
Amazon has become overrun with overpriced products and fraud therefore many quality brands refuse to do business with them. By buying directly from the source, you get a cheaper, better quality product.
When was the Elevate created?
We're a newer company and we applied for our first trademark on the Elevate in the year 2022
How can I trust you?
Checkout our positive reviews online, socials, and chat with us via real-time chat and make a decision for yourself